Privacy Policy

Last updated: January 30, 2026

1. Information We Collect

Account Information

  • Email address
  • Account credentials (encrypted)
  • Profile information you provide
  • Timezone and preference settings

Trading Data

  • Trading account details you input or import
  • Trade records and execution data (manual, file import, or auto-sync)
  • Performance metrics and analytics
  • Goals, journal entries, and daily checklists
  • Trade screenshots and notes
  • Tags and insight categorizations

Broker Connection Data (Premium Feature)

  • MT5 login credentials (encrypted at rest)
  • Broker server information
  • Trade history synced from your broker

Payment Information

  • Payment is processed securely by Stripe
  • We store only your Stripe customer ID and subscription status
  • We do not store credit card numbers or payment details

Usage Information

  • Device and browser information
  • IP address and location data
  • Service usage patterns
  • AI assistant conversation history

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process and display your trading data
  • Generate analytics and performance insights
  • Communicate with you about the Service
  • Improve and develop new features
  • Ensure security and prevent fraud

3. Information Sharing

We do not sell your personal information. We may share information:

  • With service providers who assist in operating the Service
  • When required by law or legal process
  • To protect our rights and the safety of users
  • In connection with a business transfer or merger
  • With your explicit consent

4. Enki Desktop Assistant

Enki is our optional macOS app. Because it runs on your computer rather than in a browser, it asks for permissions a website never would — so this section sets out exactly what it accesses, when, and what happens to it.

Your screen

Enki captures your screen only in the moment you ask it to— when you hold the voice keys and ask about what you are looking at, or ask it to find something on screen. There is no continuous recording and no background capture. The image is sent to our AI providers to answer that one question and is not written to disk or retained by us afterwards. Enki cannot see your screen until you grant macOS Screen Recording permission, and you can revoke it at any time in System Settings.

Your microphone

The microphone is active only while you hold the voice or dictation key. Audio is streamed to our speech-recognition provider to be turned into text and is not stored as audio. The resulting transcript is treated like any other conversation with the assistant.

Accessibility access

macOS Accessibility permission lets Enki read the labels and positions of on-screen controls so it can point at the thing you asked about and type where you asked it to type. This reading happens on your Mac. We receive the text of what you asked about, not a copy of every window you open.

What Enki remembers

Enki keeps a written profile of what it has learned about how you work, so it does not start from nothing each session. You can read that profile in full, and delete any individual line of it, from the app. Deleting a line removes it from our records; it is not silently restored.

Providers

Enki sends the content of your requests to third-party AI providers — currently Anthropic, OpenAI and Deepgram — to generate responses and transcribe speech. They process it on our behalf under their own terms and do not use it to train their models.

Usage analytics

Enki records which features are used and whether they succeed, so we can fix what breaks. This can be switched off in the app under Settings → Privacy.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Export your trading data
  • Opt-out of certain data collection

8. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze Service usage. You can control cookie settings through your browser.

9. Third-Party Services

The Service integrates with third-party services that have their own privacy policies:

  • Supabase: Database and authentication services
  • Stripe: Payment processing for premium subscriptions
  • MetaTrader 5: Trading platform connection for auto-sync
  • AI Services: For the AI trading assistant feature

We recommend reviewing their privacy policies for details on how they handle your data.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the Service or via email.

12. Contact Us

For privacy-related questions or to exercise your rights, please contact us at:

SureInsight

United Kingdom

Email: [email protected]

Related Policies

Learn about our terms, disclaimer, and other policies.